Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Standard Shipping (Australia Post or courier): 2–5 business days
Express Shipping: 1–2 business days
Tracking numbers are provided once your order is dispatched.
Discreet, plain packaging is used for all orders to ensure privacy. No cannabis-related labels or branding will appear on the outside of the parcel.
Yes, but only if your order hasn’t been processed or shipped. Please contact us within 2 hours of placing the order to request changes.
Delayed: Please allow up to 5 business days for standard shipping before contacting support.
Missing/Damaged: Contact our support team with your order number and photos (if applicable), and we’ll resolve the issue as quickly as possible.
Once shipped, you’ll receive a tracking number via email or SMS. You can track your package via Australia Post or the designated courier’s website.
We accept bank transfers, and Crypto Currency secure online payment gateways. All transactions are encrypted and confidential.
Absolutely. We comply with Australian privacy laws and handle all personal/medical data with the strictest confidentiality.
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If you need to swap an item
Returns and Exchanges
Please contact us immediately. If we made an error, we’ll cover the cost of return shipping and send out the correct item as soon as possible.
Refunds are processed within 15–30 business days after we receive and inspect your returned item. The funds will be returned to your original payment method.
If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. Include your order number and clear photos of the issue. We’ll offer a replacement, store credit, or full refund—depending on the case.
Opened or used cannabis or medicinal products
Prescription-only items
Items returned after 14 days
Sale or clearance items (unless faulty)
Personal hygiene products (e.g. mouthpieces, vaporizers, etc. if opened)